Accessible for physical disabilities
4
4
Date of visit: April 2026
I am a disabled person. I have experience of challenges around: hearing, moving around and understanding.
I use or have experience of: autism, hard of hearing, hearing aid or cochlear implant, learning disability, walking aid
Overall Rating
Good
I got a free carers ticket with the access card. The staff were very accommodating and helpful. I’m a part time wheelchair user so I booked a wheelchair space but then decided to use my rollator instead that day but luckily they were able to make sure I had a proper seat to sit down on to watch ABBA last minute. Inside the venue where all the shops, food and drink were was a bit crowded and sensory overload so I went to sit down inside the concert bit where it much quieter. The ABBA concert was amazing there was some effects like flashing lights etc so wouldn’t recommend if photo sensitive.
Disabled Access In and Around
Excellent
It was wheelchair accessible, with step free access but did get a little crowded at times so always allow extra time to arrive and leave.
Accessible facilities: Single-level venue, Step-free entrance, Step-free access to most areas
Parking & Transport
Good
I travelled to this place by tram
All Nearby Public transport was wheelchair accessible including the DLR and the tube
Accessible Toilets
Average
I didn’t need the toilet so not sure but they definitely had a disabled toilet there but I don’t know what it was like
Facilities: Accessible toilet
Staff
Excellent
Staff were so helpful and were able to sort us out last minute when I decided to use my rollator instead of wheelchair by making sure I had a seat
