Aberdeen International Airport

chronicallydems

17 Jan 2020

Aberdeen Airport Assistance

5

5

Date of visit: January 2020

I have experience of challenges around: a hidden impairment and moving around.

Overall Rating

Excellent

The staff were really friendly and helpful. They made me feel very welcome and supported me along the way. The airport also had the use of a manual wheelchair which was useful if I wanted to take myself off to a toilet. I liked that after security the team offered to take me on a route through the duty free shops which is something that wasn't offered at Heathrow and some other UK shops. I have felt previously that I would have liked to have seen the shops and this was a great idea. The team also left me in a restaurant and reassured me the time they would pick me up. They also found the restaurant manager so I didn't have to go up to the bar and order. Above and beyond! The only thing I would say that the disabled toilet didn't have a powered door. Therefore, it made it slightly difficult manoeuvring in and out of the toilet with a wheelchair.

Disabled Access In and Around

Excellent

I was dropped off by a taxi and straight outside there was an Accessability meeting point with chairs. It was easily visable and it housed a phone in which I could call the team to come and pick me up. This was amazing and is something which I haven't seen at other UK airports. I find that usually I have to walk quite a far distance to find the assistance desk.

Parking & Transport

Excellent

Accessible Toilets

Good

Staff

Excellent

I can't comment the staff enough. They made me feel very supportive at each step of the travel through the airport.