Great Accessible venue but staff were poor
3.5
3.5
Date of visit: May 2019
I have experience of challenges around: moving around
Overall Rating
Good
The Adelphi Theatre has level access from the entrance to the wheelchair spaces at the back of the stalls unfortunately located next to the lighting and sound team. There is also a spacious disabled toilet located near to the wheelchair spaces. The only negative for me on this occasion were the staff. Usually theatres have access staff who will greet you, show you where the toilet, bar and wheelchair spaces are and sometimes offer to fetch you drinks or programmes. On this occasion I was disappointed as the doorman was rude, the theatre lobby was very busy and there was no one to tell us where to go. If I had not had an able bodied person who was willing to be help I would have struggled.
Disabled Access In and Around
Excellent
Level entry from the door to the wheelchair space. Plenty of room for a powerchair.
Parking & Transport
Good
The Adelphi is located just 15 minutes wheel from Waterloo station.
Accessible Toilets
Excellent
Spacious and very clean. See photo.
Staff
Bad
Unfriendly and not helpful,
