Pleasant hotel in excellent location but accessible room needed more equipment
3.5
3.5
Date of visit: July 2018
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
In many ways five star, but there was a significant issue with the ensuing bathroom which they could easily and cheaply fix.
Disabled Access In and Around
Excellent
The main entrance is wide and level with automatic doors. Good circulating spaces and an adequately roomy lift. Our room was excellent in terms of circulating space, as was the ensuing bathroom.
Parking & Transport
Excellent
We didn’t use it but the hotel has spacious courtyard parking with level access straight from the car park to the foyer. There’s a bus stop just outside the main entrance and the train station is about 10 minutes wheel/walk away.
Accessible Toilets
Average
There’s no accessible loo in the foyer area. Our ensuite bathroom was well-equipped in terms of the loo & its grab rails and an approachable washbasin, but we discovered that there was no seat in the shower. The staff were baffled, very apologetic & very helpful and we were swiftly moved to a different accessible room, where the bathroom did have a shower seat, but there were no grab rails anywhere near it. We coped because we travel with an Etac patient turner. Otherwise it would have been impossible for wheelchair girl to transfer to the shower seat.
Staff
Excellent
Excellent. They couldn’t have been more helpful.
Additional Information
The hotel overlooks a canal and the gardens on the old city ramparts and is close to the historic centre. Given a couple of grab rails near the shower seat, it would have earned five stars.
