Bus from the airport frightening.
1.5
1.5
Date of visit: October 2019
I have experience of challenges around: moving around
Overall Rating
Poor
Bus to and from the airport is shown as accessible but depends on who is driving.
Parking & Transport
Average
Valet parking so not a problem. Bus to the airport is supposed to be accessible but wheelchair space has no way of securing the chair. I sat in the seat as I feared being thrown from the chair with the aggressive driving. There is supposed to be a ramp but it was not put out for me.
Staff
Poor
The outward bus driver helped load my wheelchair and luggage and was friendly. The return driver completely ignored me, did not put out the ramp and gave no help whatsoever with wheelchair or luggage. I sat in a seat and held on to my folded wheelchair. Had I been sat in the chair I am sure it would have been thrown across the bus as the driving was so aggressive and there was no securing mechanism for the wheelchair.
Additional Information
The photo below shows where you are supposed to sit in your wheelchair. You are supposed to back up to this pad and put your brakes on. Didn't seem at all safe to me as there was no other restraint. Given the way we were all flung about the bus I'm glad that I am able to walk a little.
