Basic facilities
3
3
Date of visit: July 2026
I am a disabled person. I have experience of challenges around: a hidden impairment, accessing toilets and moving around.
I use or have experience of: changing places toilet, disabled toilet, hidden impairment, powerchair, toilet with hoist, toilets, walking aid, wheelchair
Overall Rating
Average
Now, this is not quite a terminal building as there is no ticket office, but there is a waiting area and a coffee shop, which is only open when crossings are taking place. It was closed when I stopped in. As a waiting room, it is functional, and I hear the coffee shop is good, but there were a few things that brought the place down. Particularly the red cord being wrapped around a grab rail and the writing in pen on the wall warning that the police will be called if the vending machine is tampered with. It makes what should be a nice waiting area feel a bit rough.
Disabled Access In and Around
Good
There is a ramp leading up to the entrance, with a single rail to the left. There are steps to the left, with a rail to the right. To the side of the building is an outdoor seating area, but you cannot access the building from here. There is a second ramp here, with wooden rails on either side. This leads to an outdoor seating area, but you cannot access the building from here. This area has one picnic bench, with no wheelchair space, and two circular tables, which wheelchair users may be able to sit at. The door to the waiting area was pinned open. It is a manual, outward-opening door. The floor is covered in red tiles, and this continues through to the toilets too. The seats are all solid wooden benches, with wooden backrests. The area does its job as a shelter and there are also power sockets available for use. The coffee shop is little more than a kiosk. This can be found on the left side of the room, as can the accessible toilet. I did not spot any signage for a hearing loop, screens for arrival information or the use of alternative formats. Signage is pretty much non-existent, but it is a relatively small space. The lighting level was medium, but this was due to the large windows around the room. This would of course change on less sunny days.
Accessible facilities: Step-free entrance, Seating at regular intervals
Parking & Transport
Poor
I travelled to this place by personal vehicle
There is room for around 15 cars to park, though some bays were occupied by clearly abandoned vehicles. I did not spot any accessible parking spaces. There are two loading lanes for boarding the ferry by car. One convenient feature the terminal has is that there is a bus stop just outside.
Accessible facilities: Drop-off or pick up point, Dedicated on-site parking
Accessible Toilets
Average
The accessible toilet opens outwards and does not need a RADAR key. The first thing that caught my attention was the emergency cord wrapped around the grab rail - great start. The toilet pan is on the rear wall and has a soft backrest. Neither the seat nor the backrest contrasts against the rest of the room. The rails on either side are contrasting, however. There is space for a right-side transfer. Whilst there is a bin nearby, it is not obstructive. The sink has a small basin and a single contrasting rail to the right. There are two taps for the sink, a lever-style tap for cold water and a movement sensor unit with a long nozzle for hot water. There is no hand dryer, just a paper towel dispenser. A wall-mounted baby change is also available.
Facilities: Accessible toilet
Staff
This venue is not staffed.
