Arnold Clark Kirkcaldy BMW

fatalb

01 Feb 2025

No useable disabled toilets

0.5

0.5

Date of visit: January 2025

I have experience of challenges around: moving around

Overall Rating

Bad

Went to view a car and assured accessible toilets. Went to use them but you can't close the toilet door with a wheelchair in the room. Had to leave without seeing the car. I asked by email that it be raised with the manager but did not get a reply. There is one disabled parking bay. The showroom is accessible.

Disabled Access In and Around

Good

The showroom was all on the same level

Parking & Transport

Average

Drove by car and there is one disabled bay

Accessible Toilets

Bad

You can't close the toilet door with a wheelchair in the room. You can get a wheelchair alongside the toilet

Staff

Poor

Reception staff were very friendly and helpful. Salesman didn't reply to email about raising the issue with the dealership management