No welcome for wheelchair users here - zero stars
This review is especially helpful for those who have or use the following: Powerchair
There is a step at the entrance. The restaurant has no wheelchair ramp. I was not able to get in. Zero stars.
Transport & Parking
There are no step-free stations nearby, though Tottenham Court Road station may be step-free some time in late 2016. Several bus routes will drop you nearby in Shaftesbury Avenue or Charing Cross Road.
There is a step at the entrance. The restaurant has no wheelchair ramp. I was not able to get in. Zero stars. See my picture below.
The restaurant does not have an accessible toilet. Zero stars.
The staff told me they don't have a wheelchair ramp and they don't have an accessible toilet. They did not seem to feel that these were important problems. Not impressed.
Anything else you wish to tell us?
It is extraordinary and disgraceful that a restaurant as popular and well-known as this one, in such a busy and vibrant area, should ignore its legal obligations to wheelchair users - obligations which have existed since 1995. There has been plenty of time to make the necessary adaptations but Balans has not bothered.