Poor attitude and service from ground staff and Ryanair
2
2
Date of visit: April 2026
I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: changing places toilet, disabled toilet, toilet with hoist, wheelchair
Overall Rating
Poor
A deeply disappointing experience with accessibility and assistance services on departure - a stark contrast to the smooth and supportive arrival. From the outset, there was a clear lack of coordination and consistency among staff, with conflicting information given about where to go and how assistance would be provided. This set the tone for a stressful and uncertain journey. Despite having arranged support in advance, basic protocols were not followed. Communication barriers and a reluctance to engage with provided documentation added unnecessary delays and anxiety, particularly around agreed medical allowances with check-in baggage. Most concerning was the absence of appropriate assistance at key stages of the journey. This led to a rushed and undignified boarding process, where staff were not ready to board us first, highlighting a serious gap in both planning and staff awareness when supporting passengers with high mobility needs. Overall, the experience reflected poor organisation, inadequate training, and a lack of respect for passengers requiring accessibility support.
Disabled Access In and Around
One lift was out of order, so we went all the way around
Accessible facilities: Lift to some areas, Seating at regular intervals, Step-free entrance, Step-free access to most areas
Parking & Transport
Excellent
I travelled to this place by taxi
Accessible facilities: Drop-off or pick up point
Accessible Toilets
Average
Did not see any changing places toilets
Facilities: Accessible toilet
Staff
Bad
Terrible attitude, and disengagement with disabled users who don't speak Spanish. Had to do a lot ourselves
