Biggin Hill Heritage Hangar

sunny

25 Jul 2018

Just brilliant

5

5

Date of visit: July 2018

I have experience of challenges around: moving around

Overall Rating

Excellent

Historic aircraft & vehicles. Various experiences & tours offered. Very kind & helpful staff.

Disabled Access In and Around

Average

There is level access into the main entrance, reception area & into the first hanger. To access the second hanger there is a ramp, but it is fairly steep & there is not much room at the bottom. I think the staff would be happy to help if someone had difficulty. It is worth mentioning that the disabled loo is in the second hanger. There is a viewing terrace in the annex, but this can only be accessed via stairs. However every effort was made to accomodate our wheelchair user, a picnic bench was placed just inside the hanger doors because this position gave the best view of the hanger, aircraft outside & made the most of the breeze on a very hot day. Our wheelchair user was offered the chance to fly alongside a Spitfire in a small plane & the staff were keen to make this happen if this is what they had wanted.

Parking & Transport

Good

We arrived by car. Part of the car park is concrete, the rest grass. The grass is a bit bumpy, but we managed OK with the wheelchair. I get the impression that the staff would be happy to help if someone had a problem moving around the car park.

Accessible Toilets

Excellent

The accessible loo was located in the second hanger which was joined to the first hanger by a ramp. As discussed above, the ramp is steep & there is little turing space, but the staff would help if needed. The loo is large & had grab rails on the back of the door, side wall & a pull down grab rail by the loo. The tap was fairly easy to use. All in all, far better than I had expected. I couldn't find an information on the website about accessibility which is a shame. Maybe I wasn't looking in the right place.

Staff

Excellent

Awesome! Everyone we encountered was friendly & helpful. We felt welcome & as if nothing was too much trouble. One lady gave up her break so she could talk to us.

Additional Information

We had a magical experience. If you love aviation then you'll enjoy a visit here. It might be a good idea if you have a disability to call or email in advance to discuss any adjustments you may need or ask questions.