A wee Chemist with local helpful staff
4
4
Date of visit: December 2018
I have experience of challenges around: seeing
Overall Rating
Good
This is a small Boots Chemist, but provides a good range for the locality of its own products as well as other brand names. Being a dispensing pharmacy too they provide a fast and efficient service, have good links and communications with local health and care teams. They have a collect and delivery service and the staff team there cannot be helpful enough, listening to customers suggestions and improvements that can be made. They also ask for feedback through the Boots customer service sites, recently customers supported the staff team in repairs to flooring and a relay of the whole surface, This was completed and demonstrates a good relationship between shop and customers. There is a power assisted front door with a 4 inch step into the shop, the power door is accessed via a touch pad within and outside. There is a separate consulting room at the rear of the shop. The shop has a good mix of young mums with babies and toddlers as well as people my vintage, and it’s often a good place for a catch up with folk you recognise. As the staff have a broad range of age and experience, the advice, help, guidance and support is excellent. If there is no immediate answer or solving of a problem they will ask amongst each other.
Disabled Access In and Around
Average
There is one step into the shop, about 4 ins, power assisted Door entrance and exit, on all one level Lino floor, easy access to consultation room via security door to the rear, ample room for power chairs, buggies, seating is also available. The photo hub is at a level for a chair user as is the counter for general counter service.
Parking & Transport
Good
This is a main route southbound out of the City so is well provided by Lothian Buses, parking is ample with limited standing time available, be aware between 15.45 and 18.00 there parking restrictions on this road.
Accessible Toilets
0N/A
Staff
Excellent
Can’t fault them in anyway, great attitude, welcoming, friendly and informative - really give the impression they like being there and care.
Additional Information
Has the reassurance of a large established chain of Chemists, give out good and sound advice.
