2
Was promised wheelchair accessible room...
Great location, close to the town (about 5 min drive).
Some staff seemed friendly, others definatly did not understand disability.
booked via booking.com and requested a step free accessible room due to being a wheelchair user... they responded to confirm that they couldnt give me an accessible twin room as requested but could give me a double instead, this was an okay swap as it was me and my mum visiting... they did not however state this room was only wheelchair accessible to enter, not once inside.
Once inside the room simple wasnt big enough to navigate via wheelchair, the bathroom was not big enough to even get my chair into... there were no red cords, grab rails to be seen and the shower entry was approx 30cm from the ground - making it unsuitable for me meaning i couldnt shower...
i did not complain on arrival as i was exhausted from my journey and needed to lie down before the wedding i had travelled to attend (i had no time to seek alternative accomodation and had already been told their other accessible room the twin was booked out)...
upon leaving the following morning we were asked by the receptionist about our stay and im really averse to causing confrontation, my mum explained the room did notmeet my needs as we were promised and was overall inaccessible, the receptionist responded saying that 'maybe they just thought you were a bit wobbly' when they responded to my request thus deemed this room to be suitable as it was very close to reception..however - as i stated above, i made it clear in my original request that i am a wheelchair user, i felt like she had no understanding of disability or even what the room i was given was like inside, i was not offered any refund and needless to say i wont be using this hotel again.
Great location, close to the town (about 5 min drive).
Some staff seemed friendly, others definatly did not understand disability.
booked via booking.com and requested a step free accessible room due to being a wheelchair user... they responded to confirm that they couldnt give me an accessible twin room as requested but could give me a double instead, this was an okay swap as it was me and my mum visiting... they did not however state this room was only wheelchair accessible to enter, not once inside.
Once inside the room simple wasnt big enough to navigate via wheelchair, the bathroom was not big enough to even get my chair into... there were no red cords, grab rails to be seen and the shower entry was approx 30cm from the ground - making it unsuitable for me meaning i couldnt shower...
i did not complain on arrival as i was exhausted from my journey and needed to lie down before the wedding i had travelled to attend (i had no time to seek alternative accomodation and had already been told their other accessible room the twin was booked out)...
upon leaving the following morning we were asked by the receptionist about our stay and im really averse to causing confrontation, my mum explained the room did notmeet my needs as we were promised and was overall inaccessible, the receptionist responded saying that 'maybe they just thought you were a bit wobbly' when they responded to my request thus deemed this room to be suitable as it was very close to reception..however - as i stated above, i made it clear in my original request that i am a wheelchair user, i felt like she had no understanding of disability or even what the room i was given was like inside, i was not offered any refund and needless to say i wont be using this hotel again.
