British Airways Heathrow

Date of visit: January 2024

I have experience of challenges around: moving around

Overall Rating

Should have known better than to trust BA again. Bad experience in January 2023 and even worse in January 2024. Despite numerous face to face assurances, emails, phone calls and travel agent making contact special assistance (or should I say lack of special assistance) was appalling. It would appear they can manage to deal with UK flights but not long-haul flights.

Parking & Transport

Taxi from hotel to Terminal 5 at Heathrow - no issues

Accessible Toilets

0

Accessible toilets used by BA staff members (who did not appear to be disabled and indeed wore no non-visible disabled assistance lanyards).

Add commentThanks