British Airways Heathrow

sherpa

21 May 2023

No service whatsoever.

0

0

Date of visit: April 2023

I am a carer or friend of a disabled person. I have experience of challenges around: a hidden impairment, dexterity or coordination, moving around and understanding.

Overall Rating

Bad

Arrived at T5 wearing invisible disability lanyard and asked BA helpdesk for accessible checkin. Dismissed with a wave “it’s down there” while they went back to their chat. No assistance at accessible checkin - had to lift own luggage onto the scales. Dumped in an area to wait for wheelchair and had to battle to get one sooner as we had paid for a lounge pass and wouldn’t have time to use it if we waited. Lounge access very difficult - barely wide enough for wheelchair and no accessible tables. No help there from staff - had to struggle to/from counter ourselves with drinks, food etc. When taken to gate, just abandoned to make our own way (with hand luggage) on to the plane. No assistance from gate staff or on the plane. Horrible exhausting experience.

Disabled Access In and Around

Bad

Accessible Toilets

Bad

Staff

Bad