Broadmarsh Bus Station

mrsmollyc

16 Sep 2026

Large bus station with good accessibility features

4

4

Date of visit: August 2026

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, wheelchair

Overall Rating

Good

This bus station had two areas, one for local bus services and the other for National Express services. The gates were clearly labelled with large numbers and they had digital information boards with details about the buses that stop at each gate. There was a waiting area for the two areas which had seating, the seats had backs and armrests between each seat. There were multiple entrances to the bus station and it was also connected to a large multi-storey car park. There was a tactile pathway throughout the whole building and it also had accessible toilets and a Changing Places toilet. I didn't experience what the boarding process was like for boarding any of the buses or coaches on this visit.

Disabled Access In and Around

Excellent

There were different entrances to the bus station depending on how you approached it. If you wanted to travel by car and parked in the car park above it, there were lifts that travelled between the car parking levels and the ground floor. There were two pedestrian entrances that I saw, on either side of the building. These both had automatic doors which open as you approach them. There was a tactile path throughout the building. It was a dark coloured tactile path against a cream coloured floor. A lot of the walkways were very wide and the signage was all really clear. There was a small waiting area and ticket office by gates 10 and 11. This was the National Express area and had some ticket machines as well as a small amount of seating. It was located on the right as soon as you entered via the Canal Street entrance. There was a larger waiting area around the corner from here where the other gates were located. This space had a lot more seating available. It was also considerably quieter at the time I visited compared to the National Express area. The seating in the bus station were metal seats with backs and armrests between each seat.

Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals, Step-free access to most areas

Parking & Transport

Excellent

I travelled to this place by walk or wheel

This bus station has a total of 11 bus stands. 1-9 are for more local services and then stands 10 and 11 are for National Express services. On top of the bus station is a large multi-storey car park and there are lifts that travel from the ground floor, where the bus station is, to the car parking levels. According to online information, there are 1,304 parking spaces in total which are across six floors. Included in that are 38 accessible parking spaces on levels two and three, 81 EV charging bays and 90 motorcycle spaces. The bus station is just a short walk from the railway station. It is roughly 300 metres to walk between the two.

Accessible facilities: Dedicated on-site parking, Electric Vehicle Charging

Accessible Toilets

Excellent

There was an accessible toilet and a Changing Places toilet opposite each other in a quiet area of the bus station. The accessible toilet was opened with a standard door handle and had a larger twist lock on the inside. The Changing Places toilet was opened with a RADAR key. Both doors opened outwards for these toilets. The accessible toilet was still a really large room and had lots of space inside it. You would easily be able to have an additional person in here if you required any assistance. The toilet was in the back left corner and had grab rails on either side. One of the grab rails could be raised and lowered as needed. There was space next to the toilet for a left-side transfer. In front of the toilet was a small sink which had a single, manual tap with a long handle and twisted to control both the temperature and flow of the water. There was a grab rail on either side of the sink and a manual soap dispenser above it. Opposite the sink was a Dyson hand dryer. This was a hand dryer that required you to vertical lower and raise your hands in and out of the dryer. There was an emergency red cord hanging freely to the floor between the toilet and sink. The Changing Places toilet was clearly marked with text and symbol signage. Inside, there was a height-adjustable changing bench with shower facilities, a baby-change table, a ceiling hoist, a privacy screen, a height-adjustable toilet and a height-adjustable sink. The equipment was all in good working order and the remotes to control the hoist and bench had been placed in clear, easy to reach locations. There were signs on the wall with information about the equipment and how to use it safely. There was also a small colostomy shelf on the wall near the toilet. The toilet had a height-adjustable grab rail on either side of it and a very large flush button behind it. It was the first time I’d ever seen a height-adjustable toilet! There was space on either side of the toilet for a left- and right-side transfer. The toilet paper dispenser was on the wall and it was quite far away from the toilet itself which was a bit of an issue. There were two emergency red cords that hung freely to the floor. One was by the toilet and the other was by the bench and baby-changing table.

Facilities: Red Cord Card, Accessible toilet, Changing Places toilet, Changing Places toilet with shower

Staff

I didn’t interact with staff while I was there but there were security staff regularly patrolling the floor which was nice to see as it’s a large floor with some much quieter sections.