Disabled travellers 64th anniversary Sunday roast
5
5
Date of visit: November 2026
I am a disabled person and a carer or friend of a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, mobility scooter, powerchair, walking aid, wheelchair
Overall Rating
Excellent
This is our fourth visit to 5* Brockencote hall, and we chose it for our 64th anniversary as we really enjoy this particular hotel. It stands in 70 acres of parkland, and well maintained, and to have full details do read OUR FIRST REVIEW of Brockencote. Hall hotel. Photo 1. The driveway leads you past parkland and a pleasant pool, and on this November day, the colours of autumn called us on towards the hall. Photo 2. The Victorian Manor House belongs in the EDEN HOTEL COLLECTION, of five delightful hotels, (ALL THESE ARE REVIEWED FOR YOU ) just type each hotel into Euans guide. Photo 3 a long concrete gentle ramp helps you reach the main entrance. Note however that there is a small step to get up, but leaning against the left side of entrance wall, you will find a small metal ramp you need to lay on the step. Photo 4. You then enter the reception area, beautifully decorated in light warm wooden panels and easy on the eye painted interiors. The reception area always has staff available to support you, and escort you into the delightful lounge, Photo 5. The drawing room lounge is a very pleasant and comfortable seated room for you to enjoy a pre-dinner drink, with a reasonable selection of wines and drinks on offer. Photo 6. The room holds a number of comfortable chairs, and during autumn and winter days, a fire will welcome you into the warmth so badly needed. Photo 7. At your chosen dining time, you will be invited to join other guests in the Malvern restaurant. Photo 8. Malvern restaurant is an elegant 3aa rosette, British fine dining lovely refurbished restaurant, opened in 2026, under Head chef Tim Jenkins Photo 9. We were pleased to see that the hotel recognised our anniversary by having a card waiting on our table for us. Photo 10. This is always welcomed as it shows they care about their guests. Photo 11 quickly settled into our cosy 2 seated table, the menu was offered, and drinks order taken. Our bottle of table water arrived, along with a delightful AMUSE-BOUCHE, This simply translates as. “Mouth-Amuser” presented as chefs choice to awaken your palate. Photo 12. The seating arrangement offers a variety of table sizes with comfortable chairs in an uncrowded room, with room available to take wheelchairs and scooters. DO ADVICE THEM of your needs before hand however. Photo 13. Complemented warm bread was next presented to all guests. The idea behind this offering of bread is to manage customer patience, to allow staff extra time to prepare your order, but it also creates a warm welcome to you. Warm bread can produce a drop in blood sugars, which stimulates hunger, ready for the following courses. A starter usually follows this offering, Photo 14. Our roast dinner was presented to us by very capable and well trained members of staff, meats ready on plates, with vegetables presented separately in little bowls of various included dishes. The Food is excellently cooked, and presented in a way to please. However, as is the norm nowadays, each dish has the chefs way of cooking, with herbs and spices added to give their own individual character to the dish. This is not to our own personal taste, we prefer food with its own natural taste, not with this added taste which takes away the natural way it should be cooked, so not to our preference, but comments of other diners were very complementary. Photo 15. The toilets are just beyond the restaurant, situated in a quiet area with an accessible toilet available Photo 16. The doorway is wide, and you don’t need your radar key Photo 17. It is a reasonably sized room, with room for your scooter to turn if careful. Very clean, and well maintained, with pull cord, and handrails. Photo 18. Our desert course then arrived, and again, beautifully presented, in small but adequate amounts, as by now, dinner had filled us quite satisfactory. Photo 19. If ordered, PETIT FOURS arrived in a wooden tray, which we found to be a delightful way to offer you a choice of three chocolate delights. Petit fours translated as “ Little oven “ but these treats of miniature sweets add that final touch which helps guests to linger and savor the very delightful roast dinner on our special day. Photo 20. We thanked the staff for the excellent way they had taken care of us, all very pleasant, capable and a well trained team, and we really do recommend Brockencote hall hotel to you Now, on this mid November day, it was time to depart and find our way home in the dark along its narrow driveway, more that pleased with our day out.
Disabled Access In and Around
Good
Once inside after using the ramps, it is mainly on the level so easy pleasant visits can be taken. If wishing to stay overnight, 5 rooms are available on lower level, with a small lift to take you down. All upstairs rooms though have the use of a staircase situated by reception area.
Accessible facilities: Lift to some areas, Seating at regular intervals, Step-free access to most areas
Parking & Transport
Good
I travelled to this place by personal vehicle
Accessible facilities: Electric vehicle charging, Drop-off or pick up point
Accessible Toilets
Good
Facilities: Accessible toilet
Staff
Excellent
Well trained polite and willing staff members
