New terminal better access
3
3
Date of visit: February 2020
I have experience of challenges around: moving around
Overall Rating
Average
The new ferry terminal when working fully gives disabled people, wheelchair and scooter users ease of access. it heavily Relies on lifts and gangways to be in full working order. When they are not, things become difficult. Foot passengers on occasions need to go on by way of car deck to get in lift. Or if lift broken In terminal there’s issues as there is no other way up to passenger lounge. The gangway is very long to walk so bear that in mind. the lifts are heavily used as passengers have heavy bags and stairs are steep. it’s badly designed and seems to be for the views of goat fell and no thought on access. If using a car please speak clearly what you need At booth and hope and pray this gets back to man on boat parking cars inside. If not roll down your window and shout if you feel your wedged in. However, Iv used the boat as a foot passenger with my scooter and when you get up stairs your asked by staff to go on first and it’s policy they are with you. You will be asked to go halfway down gangway and wait to go on first. The gangway is bumpy Because it moves with the tides In the joins but easy to roll over.but staff will help if needed.
Disabled Access In and Around
Good
Can’t fault it with big automatic doors but if lifts go out of order it could be a issue.
Parking & Transport
Excellent
Plenty of disabled spaces and ramps to doors
Accessible Toilets
Average
The disabled toilet is massive huge inside as it would be used as a triage room. However not RADAR keys you ask for it at desk. It’s lower rating because of this.
Staff
Good
staff are friendly and help you if you ask. Make sure your details get passed on from booth to man in white hat putting cars on boat. Communication in brodick can be lacking. And be your own advocate.
