Brunch and Brew

daymysteryshopper

09 Apr 2018

Accessible Cafe On Hornbeam Park, Harrogate

4.5

4.5

Date of visit: November 2017

I have experience of challenges around: moving around

Overall Rating

Excellent

The entrance is accessible for wheelchairs and has no steps. It was a little busy however I did not feel cramped in the building. The staff where there to help, I feel as though I could have asked for help is a felt as though I needed it. The shop is spacious, there is lots of space to move around, and this makes it very accessible for wheelchairs. You must know where Brunch and Brew is located as it is not sign posted, however once you are insight of the building the entrance is easy to find. I really want to return to Brunch and Brew, the service and food were great.

Disabled Access In and Around

Excellent

The entrance is accessible for wheelchairs and has no steps, he door is not automatic so could be challenging for wheelchair users. There is one door at Brunch and Brew however this is wide and more than accessible. If by chance something may have been in the way the staff were more than happy to help us move around.

Parking & Transport

Average

There are many parking spaces around Brunch and Brew, there are car parking spaces outside the front door however disabled parking is limited to just a single space.

Accessible Toilets

Excellent

Brunch and Brew had loos accessible to all.

Staff

Excellent

The lady was polite to all of us in the group. The lady gave us a simple ‘goodbye’ when we were leaving Brunch and Brew. I really like Brunch and Brew and will defiantly be returning. The lady made eye contact with who she was speaking too, she was friendly.