Overview

Chester Zoo has expectational access for disabled people. The zoo is easy to reach for those that are disabled with regular bus and coach services. Alongside this there are disabled car parking spaces close to the main entrance doors to prevent walking long distances to enter. To access all indoor enclosures there is a ramp or lift for easy access that is clearly identifiable. All ramps have at least one rail alongside for those who may struggle walking up stairs. Chester zoo also offers free wheelchair and electric scooter hire when booked in advance with a refundable £10 deposit. There is disabled access in most of Chester Zoos toilets. In their Jubilee toilets there are height adjustable sinks with soap dispensers, automatic paper hand-towel dispensers, a warm air hand dryer and a changing room

Transport & Parking

Chester Zoo has 100 disabled parking bays at the front of the car park closest to the main entrance to allow easy access to and from the zoo. This car park is tarmac and therefore suitable for wheelchair users or those with visual impairments. Buses are available to/from Chester city and train station, these operate on a regular basis and have disabled access. However there is a longer walk to this stop from the main enterance

Access

There are wheelchair lifts offered in Oakfield House and the Realm of the Red Ape Enclosure. All other indoor enclosures have a ramp for easier access with at least one hand bar, and double doors to enable a wheelchair to pass through. Some enclosures such as the elephants and penguins have a lower viewing glass suitable for children and wheelchair users.

Toilets

All toilets have disabled access however there is only one toilet in the zoo which includes a changing place facility (Jubilee toilets). In here there is a height adjustable sink with a soap dispenser, automatic paper hand towel dispenser, and a warm air hand dryer. There is also easy-access hand rails and a hoist. All accessible toilet facilities are shown on the map (free on arrival)

Staff

Staff are always available on hand to assist when needed. Staff are located throughout the zoo.

Anything else you wish to tell us?

Chester Zoo offer free entry for one accompanying carer when paying the full adult price, upon evidence being shown such as a blue badge, or a disability allowance letter or book. Registered Assistant Dogs are allowed if arranged in advance. These will be allowed in the zoos premises provided it is up date on all his/her inoculations, on the lead and under control at all times. Unfortunately dogs are not allowed into any of the indoor animal buildings or outdoor walk through exhibits. Hearing loops are available in the cafes, shops and at the main entrance.