Some Areas Inaccessible
1.5
1.5
Date of visit: October 2015
I have experience of challenges around: moving around
Overall Rating
Poor
Some treatment rooms not accessible for wheelchairs. Waiting area has nowhere to 'park' so you are not in the way of other patients. 'Disabled' toilet cannot accommodate a chair, no grab rail on one side of toiletand door will not close with a self propelling standard sized chair inside
Disabled Access In and Around
Poor
Power assisted doors. Some treatment rooms are not accessible in a chair. No room in waiting area where wheelchair patients can wait without impeding others
Parking & Transport
Bad
A few bays nearby which are on uneven ground with a lot of pot holes. Nearby Waitrose store only has a few wheelchair bays. Either way access is via a cobbled 'cut through' unless approaching from main road
Accessible Toilets
Bad
Door does not close with a standard wheelchair inside. Door stiff and stuck so unable to open. Only one rail one side of toilet and no room to transfer from wheelchair
Staff
Average
Reception staff helpful but others not interested when informed about lack of access. Practice manager suggested looking at another surgery when informed that the toilet door would not close when wheelchair is inside
Additional Information
Disappointed with the response to being informed that the facilities were not accessible, not at all empathetic to the needs of a wheelchair user
