People in wheelchairs treated as secondclass citizens
1.5
1.5
Date of visit: February 2018
I have experience of challenges around: moving around
Overall Rating
Poor
The theatre charges people in wheelchair full price to sit in the aisle at the edge of the auditorium with the worst view. They do have a Disability Access Scheme which offers some discounts, but it takes them two weeks to process an application. I called almost 3 weeks before the show we wanted to see but "it won't be done in time and you have to pay 7 days in advance, so if you want to come you'll have to pay full price." Basic access is good but unlike other theatres where people in wheelchairs are seated with the rest of the public, here you are stuck out on the end. This means you don't quite get to seat with your companions and your wheelchair obstructs access to the seats for able bodies users.
Disabled Access In and Around
Good
No problems
Parking & Transport
Poor
Car park was full, so couldn't use disabled parking.
Accessible Toilets
0Didn't use
Staff
Good
Perfectly friendly
Additional Information
The main improvement is to sit people in wheelchairs with everyone else, not give them the worst seats in the house at full price.
