Such a good shop but staff let it down
0.5
0.5
Date of visit: June 2024
I have experience of challenges around: a hidden impairment, hearing and understanding.
Overall Rating
Bad
Unfortunately the staff are rather rude and not accomodating as much as they appear to be. I have also noted that the owner is rather military regarding poor reviews. Unfortunately any criticism is seen as a direct attack and feedback if often ignored. The shop is small but usually quiet so ideal for those with sensory issues. The space inside the building does make using a wheelchair difficult. The counter is high which can be difficult if you are in a chair. The menu is written on chalk board so provides high contrast for those who are visually impaired. Breastfeeding is frowned upon and staff can be rather forceful with removing customers they seem undesirable. There is a time limit on eating and consuming food normally limited to half an hour to an hour. Although understandable it can be daunting to many people. The co-owner Heather is usually really nice but can become venomous if challenged on bad policies.
Disabled Access In and Around
Poor
Step up to the premises no sign of call bell or ramp. The disabled bathroom is small and does not contain fall cords. No loop system in place and tables are squeezed together. No alternative menu formats were available and staff were reluctant to make small changes.
Parking & Transport
Poor
Parking is on street as it is a city centre location. Parking on the street can be easily found however itay be better to park in the nearby multistorey.
Accessible Toilets
Poor
No changing places, the bathroom is small therefore transfers are impractical. No fall cords. Bathrooms are clean but not functional for many people.
Staff
Bad
Staff were very rude to other customers and often use their own views to bully people they dislike. The reviews or feedback is often ignored and instead the person complaining bullied. The staff will often complain if you spill something as though it is a massive deal even if it were an accident and you would often get thrown out for trivial things that are common in the hospitality industry.
