Not their fault?
2.5
2.5
Date of visit: April 2015
Overall Rating
Average
The site itself is quite difficult to get around. There are lots of steep paths, but the zoo has provided lots of seats for rest breaks. There are some areas that would be very difficult for wheelchair users or those with limited mobility using walking aids etc.
Disabled Access In and Around
Average
The site is naturally hilly and some areas are quite difficult to access. There is an easier route which is clearly marked however it still includes some difficult areas. In addition there are some very steep paths to some exhibits, and a simply handrail all the way would have been useful. In addition, the smoking areas are all away from the easier access path. Yes smoking is bad for you, but disabled people smoke too! My husband had a couple of precarious trips to the designated smoking areas.
Parking & Transport
Good
Several disabled parking spaces very close to the main entrance.
Accessible Toilets
Bad
We visited two toilets. The first one was inside an exhibit, but for some reason had a ridiculously steep slope leading up to it. I doubt anyone in a wheelchair could make it alone, and with no handrail my husband needed my assistance to get to them safely. The actual toilet was dark and cramped.
Staff
Good
Polite and cheerful.
Additional Information
We both understand that the site itself means that there were limitations. For the first time I appreciated the reduced price due to some areas being inaccessible. What is unforgivable is the toilets with steep ramps, and purpose built cafes with a steep ramp and a sign saying it was not suitable for wheelchairs as this is not due to the site, but due to inconsiderate building.
