Amazing staff at Costa Coffee
5
5
Date of visit: August 2017
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
Wheelchair accessible with amazing staff who make your visit a delight. Well laid out toilet.
Disabled Access In and Around
Excellent
Very good. Not automatic doors but people jump to open the doors, wide entrance. Tables and chairs are light an easy to move and staff came straight to my aid to make a way to a suitable table. Chairs with arms as well as without to suit your transfer preference.
Parking & Transport
Excellent
Multi story car parks adjacent to the High Stree, blue badge parking on the High St until 12 noon and all day Tuesday. Shopmobility in Mercator Centre.
Accessible Toilets
Excellent
The cord was tied up and a bin in the transfer space but Vicki, one of the baristas took my feedback on board and immediately rectified the cord. Revisited two weeks later and cord was fixed. If toilet is locked ask staff to open for you.
Staff
Excellent
Amazing! Deserve a personal mention Reiche and Vicki were helpful and attentive and in no way patronising. Did what was in their gift to change things. Top marks. I now add Leanne to the roll of honour as she was super friendly and helpful on my second visit
Additional Information
The first time I have seen a prominent sign at the door re disabled help.
