Tracking hoist

maxwell13

28 May 2024

Date of visit: May 2024

I have experience of challenges around: moving around

I use or have experience of: wheelchair

Overall Rating

Good

This hotel unfortunately no longer has a tracking hoist, it's not stated on their website although the track can still be seen on the photos of the accessible rooms. We visited last night for a stay but had to return home as my bookingrequestfor the hoist to be available wasn't picked up, thankfully we don't live too far away. The staff at this hotel went above and beyond and were genuinely concerned and very understanding and that includes reception as well as restaurant staff, they were amazing. We've also been contacted by the Guest Relations manager today to discuss what went wrong, so although our visit didn't go to plan it wouldn't deter us from visiting again although we'll ensure we go equipped with our portable hoist. We also had a lovely meal in the Mariner restaurant with fabulous, attentive service.

Disabled Access In and Around

Excellent

We've stayed here a few times and never had any access issues (until the hoist was a requirement). Everywhere is totally flat and accessible to everyone with lots of space.

Parking & Transport

Excellent

We drove and parked in the hotel car park, there were plenty of disabled parking spaces but this can depend on if there are any events on in the Hydro.