DoubleTree by Hilton Hotel Coventry

flyingkidney

08 Jun 2017

Enjoyable stay, but far from perfect

3.5

3.5

Date of visit: June 2017

I have experience of challenges around: moving around

Overall Rating

Good

We stayed (2 disabled 1 wheelchair user) at the hotel for an event in, but not near the hotel. After a tiresome train journey the staff were helpful in checking in. The room was on the ground floor, fairly near reception and the restaurant. I requested an extra set of towels, for a shower, and milk for tea, and reported a missing light fitting. The wet room was fine, but the toilet situated far too close to the sink. Anyone with large build would have trouble or severely disabled would have trouble using the toilet in that room. Also being near the reception we did occasionally get wafts of smokers coming in when the windows were open. Unless you have a car, food is in the bar and restaurant. There are other places to eat across a dual carriageway, which we navigated in the chair/on foot on the first night. No info was offered on local transport. Food, we ate in the hotel the second night, was fine, and the self service breakfast bar (similar to that of a Premier Inn) was fine. A good hotel, and very helpful staff, however I'd expect better with the layout of an accessible room. I wouldn't stay again unless they redesign the wet room!

Disabled Access In and Around

Average

Did not observe any disabled specific signage, room was on the ground floor near reception. The wheelchair user of our party did comment the bed seemed too high.

Parking & Transport

Excellent

We arrived by Taxi, no car. Staff did not offer any info on local busses, although I spotted a bus stop a short distance from the hotel. The venue is somewhat isolated if you do not have a car. So cannot answer re disabled parking. There is an adequate sized car park , and drop off point near the main entrance of the hotel

Accessible Toilets

Poor

Did not use the foyer/reception toilets. In the room, loo was far too close to the sink (actually right arm against the top of the basin) Ill thought out design iff any.

Staff

Good

The staff were very helpful in sorting out and bringing items (extra towels, milk, tissues) when requested..

Additional Information

We were only in for 2 nights and staff did offer to relocate on the second night. However unless they have better multiple accessible rooms I would check for the specific layout of the wet room before booking.