3.5
Enjoyable stay, but far from perfect
We stayed (2 disabled 1 wheelchair user) at the hotel for an event in, but not near the hotel.
After a tiresome train journey the staff were helpful in checking in.
The room was on the ground floor, fairly near reception and the restaurant.
I requested an extra set of towels, for a shower, and milk for tea, and reported a missing light fitting.
The wet room was fine, but the toilet situated far too close to the sink. Anyone with large build would have trouble or severely disabled would have trouble using the toilet in that room.
Also being near the reception we did occasionally get wafts of smokers coming in when the windows were open.
Unless you have a car, food is in the bar and restaurant. There are other places to eat across a dual carriageway, which we navigated in the chair/on foot on the first night. No info was offered on local transport.
Food, we ate in the hotel the second night, was fine, and the self service breakfast bar (similar to that of a Premier Inn) was fine.
A good hotel, and very helpful staff, however I'd expect better with the layout of an accessible room. I wouldn't stay again unless they redesign the wet room!
We stayed (2 disabled 1 wheelchair user) at the hotel for an event in, but not near the hotel.
After a tiresome train journey the staff were helpful in checking in.
The room was on the ground floor, fairly near reception and the restaurant.
I requested an extra set of towels, for a shower, and milk for tea, and reported a missing light fitting.
The wet room was fine, but the toilet situated far too close to the sink. Anyone with large build would have trouble or severely disabled would have trouble using the toilet in that room.
Also being near the reception we did occasionally get wafts of smokers coming in when the windows were open.
Unless you have a car, food is in the bar and restaurant. There are other places to eat across a dual carriageway, which we navigated in the chair/on foot on the first night. No info was offered on local transport.
Food, we ate in the hotel the second night, was fine, and the self service breakfast bar (similar to that of a Premier Inn) was fine.
A good hotel, and very helpful staff, however I'd expect better with the layout of an accessible room. I wouldn't stay again unless they redesign the wet room!
