Eden Garden Centre

elisecoubrough

06 Oct 2019

Coffee Shop - Okay access, but could be improved.

3.5

3.5

Date of visit: August 2019

I have experience of challenges around: moving around

Overall Rating

Good

Tasty cafe food but disabled access could do with being improved - particularly the toilet.

Disabled Access In and Around

Good

Level access through the door. All doors are light and fairly wide. Like any cafe, some areas are tighter packed with tables but overall it was one of the more spacious cafes I have seen. The tables are slightly awkward for wheelchairs because of the design of the table legs.

Parking & Transport

Average

The car park has a couple of disabled spaces which are paved but I have been many times and they are always full. The rest of the car park is on a slight hill and is gravelled so quite difficult to navigate in a wheelchair.

Accessible Toilets

Poor

Very small toilet. It is through two doors, both of which are fairly light. To get to the toilet you have to navigate through the bookstands and the high chairs which are stored behind the outer toilet door, making it so you cannot open the door fully. I have a very narrow manual chair but I still struggled. In the small area between the doors, it is used as a storage area for a folded wheelchair and various cleaning supplies. This is also where the baby changing table is located. This narrows the space, making it hard/impossible to turn your chair around if necessary. The mirror is too high to see yourself if are at a seated height and the taps are push taps which are fairly stiff so would not be accessible to those with weakened arm/hand strength. No emergency red cord at all.

Staff

Good

All fairly friendly but not informed about serious allergies and dietary requirements whatsoever. Before the recent refurbishment, they were always great for having good allergen information and lots of options but this has definitely deteriorated significantly. I asked what was gluten-free and I was directed to the vegan menu. Service was also extremely slow but they had been fairly busy that day.