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    Ellenborough Park

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    Ellenborough Park is a hotel complex in Cheltenham. All the information for this venue has been submitted by visitors in the form of reviews. If you represent this location please submit your information using the 'Venues' tab above.

    Reviews

    Overall rating

    3.66

    (3 reviews)

    Overall rating breakdown

    5

    0

    4

    2

    3

    1

    2

    0

    1

    0

    Access (avg.)

    2.66

    Parking (avg.)

    2.33

    Toilets (avg.)

    1.66

    Staff (avg.)

    3.33

    User profile picture

    disabledtraveler

    Apr 2023

    star

    4

    Disabled Traveller visits Cheltenham (part 2) Ellenborough Park Hotel.

    Very handy for an overnight stay when going to see the races, in fact, a path will allow you to walk from hotel to the racecourse as it is only a mile and a half walk, (although parking is free at the racecourse meeting) WE HAVE ALREADY OFFERED REVIEWS FOR ELLENBOROUGH PARK FOR YOU, on Euans guide, so please read these first. We do not regard this as a wheelchair friendly hotel though, too many steps and ramps needed to see it all. NICE THOUGH IF YOU HAVE A SOME MOBILTY, and can cope with steps. OUR REVIEW FOR RACE DAY MEETINGS When you arrive at Ellenborough (photo 1) there are disabled parking spaces to be seen if you TURN RIGHT at the first junction, signed for disabled parking, but then you have a long ride for your carer to push you to reach the reception desk (photo 2) shows way you need to go, and it’s right at the far end, turning left to go towards reception. NOT A GOOD INTRODUCTION However, we suggest you drive to the left and follow main route towards the hotels entrance, were you will first pass the lawn and outdoor seating areas (photo 3) You will pass the hotel itself, as you go round bends (photo 4) to pass the willow made horse and turrets (photo 5) before arriving at the arch that you need to go under (photo 6) then follow road to the right. You will then arrive at the main entrance, and a small car park, which is always full, but you may be lucky enough to find a tight spot (photo 7) passengers will have to get out first before you pull into any space. It will then be a quick and easy ride by chair to get to reception (photo 8). It is a very pleasant looking hotel as you approach, with flower laid beds no matter what time of year (photo 9) and the entrance is on the level with doors normally opened (photo 10) if not then it’s a pull push door handle, but it looks inviting enough. You enter the main hallway (photo 11), plain and simple enough, reception desk over to your right, but it’s coffee break we are after just now (photo 12) Sadly, this continues to let us down, it’s more of a typical coffee shop setting, plain table and chairs, not at all attractive a place, and with no where else to sit, you make the best of it that you can. Going out again, you will pass a nice little corner setting, table and chairs inviting, but not today as it’s raining (photo 13) and it’s back to the car (photo 14) If you are going to the races today at Cheltenham, you could choose to take the path ahead of the car park (photo 15) and you can see the race course ahead of you for a mile and a half walk, or simply take the car round to the course itself, it’s free parking on race days, and Cheltenham is a beautiful course, with views over towards the hills, and the last building you can see over to the right from here, right in the centre of the photo, but away in the Mist, is Ellenborough Park itself (photo 16). (OUR NEXT REVIEW WILL BE FOR A RACE DAY AT CHELTENHAM ) OUR FINAL THOUGHTS A most uninspiring place inside, looks good outside, but let down by inside.
    User profile picture

    disabledtraveler

    Oct 2021

    star

    3

    Disabled Traveller takes a coffee break at Hotel

    Although a very nice hotel, too many little things that concerned us prevented us offering higher marks, but it’s still a lovely building and area to go and visit. (DO READ PART TWO AS WELL), for further details. Our review is given as all our other reviews are, ( over 30 hotels reviewed) to encourage you to go and take a visit and see all the hotels we share with you, and all of them are based on a short two hour or so visit, and enjoy refreshments with them as you walk around and enjoy these various hotels. Of course, you can gain much information that may help you decide to take an overnight stay, and Some of the hotels are well worth doing just that, but our intention is to allow these hotels, as well as in this instance, Ellenborough Park hotel, to offer you their hospitality over a shared drink or two, while you enjoy the hotels for a short visit. We will first of all start our review with a short history lesson of Ellenborough Park. This 15th century English country estate, grade 11 listed Ellenborough Park hotel, is steeped in history, and lies in the Cotswold countryside, close to Cheltenham, and just a pleasant stroll of one and a half miles from the famous Cheltenham race course. Thomas Goodman, a tenant farmer, seeing his former house falling into disrepair, began to construct a new home quite close to his old house, in 1485, and he transported the sandstone blocks with a horse and cart, block by block and as much material as he could muster. Over the years, the house has been rebuilt, named as Southam house, and in 1520 it was sold to Sir John Huddlestone, and he completed building the house, and seeing his daughter marry a Kinnair de la Bere. The original front door, solid Oak, is still in use today, and it has a number of bullet holes still very much visible, and supposedly to have been fired by Oliver Cromwell. In 1833 the first Earl of Ellenborough, bought the house, still known as Southam house, and work began to renovate many areas of the country house, or Manor. Built in early Tudor style, the Great hall was built, along with other rooms, using Oak beams, stone fireplaces and stained glass, and additions were made in Gothic and Neo-Norman architectural style, and they used Cotswold Ashlar stone, a stone slate roof, and other Ashlar stacks were built, and now after 500 years it is still held in high regard by many. In 1609, the Manor House was bought by Richard de la Bere. During 1826 miss de la Bere lived in the house. From 1906 Mrs Ratcliffe and daughters Lilian and Phyllis lived here, until 1927, and enjoyed a fulfilling life nursing wounded soldiers back to health, along with other interests. By 1947, a private school for girls ran for 25 years until the school closed and was sold to become the first hotel, de la Bere hotel, until that closed in 2008. Ellenborough Park hotel then began another restoration in 2008, taking 3 years or more to complete. Then launched in 2011, and now owned by Shetlands hotels ltd, operated by Michaels and Taylor, the hotel management company. But in 2017, further work commenced with an extensive refurbishment, which gained a new front entrance, but still using the old original door of 1485, and the two restaurants, The Horse Box, and the main Beaufort restaurant were given a complete makeover, and a reception area was then created. The Horse box Brasserier serves lunch 12 till 2.30, with a reasonable menu, and afternoon tea 2.00 till 4.30, but you really need to take in afternoon tea in the main restaurant itself, 2.00 until 4.30, and receive that bit of pampering you deserve. We arrived from the village of Ellenborough along the main lane towards Ellenborough Park hotel, and drove through a small walled entrance for the driveways into the park. You are then given a choice of directions, either left to follow the long driveway round the park areas, or as we did, to the right towards the obvious disabled parking bays. Bad choice. (Photo 1) shows a delightful building as you approach, with a statue of a horse standing alongside the walled hotel. It is quite near to the famous Cheltenham race course, and there is a path leading you for a pleasant mile and a half walk from the front of the hotel to the race course. There is a nice outside terrace area on the lawn (photo 2) and a few little round pods that you can sit in as well as the tables and chairs. The drive continues round to the gatehouse (photo 3) with a beautiful backdrop. As you drive through, over to the left is an annexe with a few of the bedrooms. (Photo 4). Continue ahead through another walled gateway to the main part of the hotel. (Photo 5). Those pillars lead you to a small car parking area, with no disabled bays, which is opposite to the very attractive frontage of the hotel, (photo 6) and then there is a level pathway which leads into the reception, (photo 7) and the wooden door you go through is the original heavy Oak door, and on a cold winters day would be closed. The reception area has certainly got character, but not inspiring, (photo 8) and from here you would be directed to the disabled parking bays, which we imagine would be close to your room. (Photo 9) shows there are 11 disabled bays available, and there is a ramp, (photo 10) which only Adds to the confusion of finding the reception again. The signs seemed to lead you towards Woodland Court (photo 11) where we think the disabled rooms are. Access to the reception has a pull handle door (photo 12) but it is on the level, and you enter the passage. A very small lift (photo 13) is available, only just big enough for the wheelchair, then another little corridor leads you to the fitness centre and changing rooms (photo 14). A plain simple corridor leads you to the bedrooms (photo 15). However, the actual way to the reception for disabled was to head back towards the gateway again, just follow (photo 16). From the reception, you are led to the Horsebox restaurant (photo 17) if you would like lunch or a drink, not at all inspiring. To reach the bar and Cocktail lounge, there are two sets of steps to get down (photo 18) to a large pleasant looking bar (photo 19) and into the unattractive cafe looking cocktail lounge. (Photo 20). Our final thoughts. The exterior of the hotel is very pleasing and attractive to the eye, and welcoming. For us, our visit was completely spoilt by the disaster of trying to find the reception from the disabled parking bays, with such a long walk following, and if it was raining it wouldn’t please you at all. And then to be shown into the Horsebox restaurant area was most off putting. All in all, on this part one review of Ellenborough Park hotel, we would not recommend it to a disabled person, but do please read part two before making your mind over as regards visiting for a short coffee or lunch break.
    User profile picture

    disabledtraveler

    Oct 2021

    star

    4

    Disabled Travellers explores historical rooms of hotel

    We continue our exploration of the historical park and hotel with our second review of this old 15th century building, and having been disappointed with our first impressions of hotel, we hope we will be more impressed with our second review for you. If you have not yet managed to read part one, may we encourage you to do so, as we have offered you a historical account of the halls beginning, with some interesting facts you can enjoy reading about at any time. We commence our review following our coffee break in the Horse Box restaurant and we left to go through reception (photo 1) to enter the Great Hall. A large comfortable hall, with plenty of appeal, pleasantly furnished with warm overtones, offering afternoon tea, (photo 2) and we suggest you look at the old 1400,s original door, on the left of photo, with its history of having been shot at by Oliver Cromwell and bullet marks still plainly seen. An ornate chandelier highlights the leaded glazed tall windows (photo 3) laid ready for your afternoon tea, or you may take afternoon tea luxuriating in the dying embers of a real fire, (photo 4) or perhaps you would take tea in your own little alcove as did the two ladies who kindly gave permission to show you our photo. (Photo 5). Out of the Great Hall, you reach the disabled toilet (photo 6) all on the level, and although it has pull cord and grab rails, it’s a very plain simple toilet, large enough to turn a wheelchair, as everything is placed against the far wall. (Photo 7). The passage to the restaurant is by the disabled toilet. There is a ramp up to the restaurant, ( photo 8) but it is extremely steep, and very dangerous, as you could easily tip backwards. From the ramp, it leads into a small hallway of dark rich oak wood and panelled rooms (photo 9). The restaurant (photo 10) is plush, with its dark oak panels, a huge stone fireplace with carved figurines. A large chandelier sets off the beautiful ornate ceiling. The smaller area of the restaurant (photo 11) continues with the dark oak wood theme. Venturing outside again, we saw the level entrance into the modern Spa (photo 12) Which leads you into the fitness courtyard ( photo 13) containing an outside open air Pswimming pool (photo 14). Although a lovely sunny late October day, visitors were still enjoying the outdoor heated pool (photo 15). Exiting the courtyard we arrived at the main paved pathway (photo 16) which led from the gatehouse to the disabled parking bays (photo 17) for our return journey home. Our final thoughts This second part of our review was far more inviting, with its historical Great Hall, and plush elegant restaurant. However, although it had easy access into the Great Hall, you will have to face the challenge of a very steep ramp, or the three steps to reach the restaurant and the remaining guest rooms. Although we enjoyed this part of the hall, we still feel the danger, following a previous accident of tipping backwards at another hotel.

    Disabled Access Information for Ellenborough Park

    Disabled Access at Ellenborough Park

    Ellenborough Park is situated in 90 acres of parkland at the foot of Cleeve Hill in the Cotswolds. The Hotel is located approximately 15 minutes from Cheltenham town Centre and 20 minutes from Cheltenham Spa Station. The Hotel sits between the two villages of Southam and Prestbury. The Main house of Ellenborough Park is more than 500 years old and has been recently refurbished. Whilst we aim to meet the needs of all our guests there are some period features of the house which might make access difficult for people with limited mobility. There are 61 bedrooms across 4 locations within the grounds. There are 4 accessible bedrooms suitable for wheelchair users. One is on the ground floor of Ellenborough Gate a second room is situated in The Mews. The third and fourth are interconnecting and situated in Woodland Court and are accessed by first level. There are no accessible rooms in The Main house. These bedrooms all have en-suite facilities and all have entry level shower with handrails fitted throughout e.g. shower, bath, and toilet. Main Entrance/ Reception / Welcome Area Reception is on the ground floor and has level access throughout The floor surface throughout reception and the Atrium is wood. The area is evenly and well lit with overhead lighting, lamps and wall lights. There is seating at reception desks and elsewhere in the reception area. A hearing loop system is installed at reception and staff have been trained in its use. There is a choice of seating in the lobby area, which can be used as an alternative space for check-in A familiarisation tour is available to all guests at check-in. Bedrooms There are 4 accessible bedrooms. 2 of these interconnect with each other. The bedrooms in The Mews and Ellenborough Gate are accessed via step free access from the main entrance. The interconnecting bedrooms in Woodland Court are accessed at First floor level from the back of Woodland Court when once inside the building a lift is available for access to the bedrooms. Doors are 1200mm wide. Furniture can be easily removed or rearranged in the room if requested. Twin or double rooms are available. There is not enough space under beds to allow for a hoist. Rooms are bright and evenly lit. Overhead and wall lighting is used, controlled by dimmer switches. There are also bedside and table lamps in each room. Additional reading lamps are available on request. These and all other bedrooms in the hotel offer the following: All bedroom doors are marked with raised numbers. Lighting as above, good colour contrast between the floor, walls and doors short pile carpet, all bedding is non-feather unless requested, widescreen digital television with remote control, subtitles, and audio description facilities. A mobile loop, vibrating pillow pad and alarm clock with flashing light are available on request. Public areas – Halls, Stairs, Landings, Corridors All public areas, halls, stairs, landings, and lifts are well lit using a combination of ceiling and wall lights (fluorescent lighting is used in the lift in Woodland Court). Corridors are slightly dimmer lit by wall lights. Corridors are 1200mm or wider and floor coverings are wooden, flag stones or carpeted. The staircase in the Main house and Woodland Court is carpeted; some of the corridors in the Main House are not accessible to wheelchairs. The lift in Woodland Court has audio announcement and tactile buttons. There is a mirror on the back of the lift, the sides are covered in stainless steel and the floor is carpet. Each floor is marked by a tactile number next to the lift Public Areas- Lounges, Lobbies The Great Hall is situated on the Ground Floor with entry level from reception and main entrance. The Great Hall entry door is 1150mm wide There are three steep steps leading from the Great Hall to The Restaurant. The room has a mixture of seating with soft chairs and sofas with low coffee tables and some stools. Lighting is natural daylight and by night levels are controlled by dimmer switches, with overhead and wall lighting used as well as table lamps around the rooms. The flooring is both carpet and flagstones. Drinks and canapés may be served in The Great Hall. The nearest toilets are close to reception and there is also an accessible toilet. The Restaurant/ The Horse Box and Bar area The Restaurant room entry is on the Ground floor with entry by 3 steps. Entry to The Horse Box is by 4 steps down from Reception. Alternatively, a low gradient ramp is available. Both The Restaurant and The Horse Box have level access throughout with tables in both areas well-spaced apart with a mix of upright chairs with and without arms. The Bar areas has two large tables with High stools. Drinks and food maybe served at the table. Lighting is natural daylight and night levels are controlled by dimmer switches, with overhead and wall lighting used as well as table lamps. The flooring is short pile carpet in the Restaurant and in the Horse Box it is a combination of short pile carpet and flag stones. We do our best to cater for any dietary requirements: please contact us in advance with any specific requests. Where possible food is sourced locally. The Restaurant serves food at the table; Breakfast is a combination of Buffet and service. The Restaurant team can assist with pleasure and will also assist with menus. Crockery colours contrast with tables. The nearest accessible toilets for the Restaurant is down 3 stairs close to reception. The nearest accessible toilets for The Horse Box is down two flagstone steps. The Spa, in which there is a sauna, steam room hydrotherapy pool, mood showers, 7 treatment rooms. These can be accessed by the main entrance. All areas are well lit flooring is non-slip. A 15 metre heated outdoor pool is available all year and the depth is 950 -1350mm. The pool is accessed via steps. There is a rail on one side to assist entry. A gym which is on the ground floor of the Woodland Court. There is a range of equipment including a cycle machine, a treadmill, cross trainer, weights and exercise mats. The Spa is open daily from 10am to 6pm. The pool is open during daylight hours. Leisure Facilities are available from 10am to 6pm. Treatment rooms- there are 7 these can be accessed by the Lift from the ground floor. The couples’ treatment room is accessed by a flight of 8 narrow stairs which are carpeted and has natural light. There is no natural light in the other six treatment rooms. They are not brightly lit but this can be changed with use of the dimmer switch. Flooring is tiled throughout. To make a booking please contact 01242 545426. Grounds and Gardens Ellenborough Park sits in 90 acres of parkland with a mixture of lawns, woodlands, meadows and Cleeve Hill is across the main road from the Hotel. The lawned areas closest to the Hotel are fairly flat. There are 13 number steps leading from the back of the Hotel over to Woodland Court. Seating is available round the hotel. A wheelchair is available on request. Conference and Meeting rooms There are 8 Conference and meeting rooms available in the Hotel. 6 rooms have level access. 1 room the Minstrels Gallery is located above the Great Hall and is up a steep flight of 12 steps made of stone. The second room is the Cleeve and access is via 22 stairs. All rooms have natural day light, overhead lighting may be controlled by dimmer switches. Upright chairs with or without arms are available. Tables have a clear space of 700mm from the floor. All conference and meeting rooms flooring are carpeted. The nearest accessible toilet is for the main conference, the De la Bere Court, is close to The Horse Box. The nearest accessible toilet for the other rooms is in reception. For full details on accessibility please contact the events coordinator. 01242 545422 Additional information All teams receive regular training that includes disability awareness training. Room service is available 24 hours a day. Clear signage is used throughout the hotel. The nearest General Hospital is Cheltenham General and is 3.6 miles away and takes 13 minutes by car. The nearest Doctors surgery is Stoke Road Surgery, 4 Stoke Road, Bishops Cleeve, Cheltenham, GL52 8RP Tel: 01242 672007 Please ask reception for further information if needed. There is free Wi-Fi throughout the Hotel. Mobile phone coverage is generally good. A list of nearby attractions and details of their access statements can be obtained if required.

    Accessible parking at Ellenborough Park

    There are 141 car parking spaces located across three locations within the grounds. There are 11 accessible car parking spaces available for guest use. The car park surfaces are gravel and tarmac. The car parks are well lit at night and the paths have uplighters. There is valet parking and a drop off point at the front of the hotel the area is flat until you get to the entrance where there are 2 steps leading into the main reception area. A portable ramp is available, the main entrance door is manual and measures 1200mm wide, this door is light to push and opens inwards. There is porter service available 24 hours a day to assist with luggage.
    Dedicated on-site parking icon
    Dedicated on-site parking

    On-site accessible parking bays are available within 50 metres of the entrance.

    Toilets features at Ellenborough Park

    All 4 accessible bedrooms have en-suite bathrooms providing specific facilities for guests with disabilities these include: Doors 900mm wide and are easy to open Level entry showers in all rooms. Two rooms also have roll top baths The toilet height is 480mm Wash basin height is 800mm with clear space underneath Grab rails, horizontal and vertical are fitted around the shower Horizontal grab rails alongside one of the baths Lever taps fitted on washbasin and bath Well lit with overhead lights and a fluorescent light over mirror Good colour contrast between doors, floor and walls The flooring is non-slip tile Seat raisers and shower seats are available where required All other bathrooms have the same lighting and good colour contrast There is an alarm cord fitted Public toilets can be found on: the ground floor with level access from the main entrance and reception. There is one accessible toilet just off the main reception area. Entrance door is 9300mm wide and level entry into the toilet The toilet height is 490mm There are vertical rails either side of the basin and toilet There is an emergency alarm cord The toilet is well lit Flooring is non-slip Lever taps are on basin.
    Accessible toilet icon
    Accessible toilet

    A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.

    More Information

    For additional detailed accessibility information, please contact: info@ellenboroughpark.com

    Contact

    Opens in a new windowhttps://www.facebook.com/EllenboroughPark
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    Location

    Southam Ln, Cheltenham, Gloucestershire, England, United Kingdom, GL52 3NJ

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