The Route to Accessible EVs #2
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Date of visit: May 2026
I am a disabled person. I have experience of challenges around: a hidden impairment, accessing toilets, moving around and seeing.
I use or have experience of: disabled toilet, hidden impairment, mobility scooter, powerchair, toilets, walking aid, wheelchair
Overall Rating
Bad
This charging facility scores poorly due to accessibility and operational issues. We used an Engie device at this location.
Disabled Access In and Around
There are no EV bays designated or marked for disabled drivers, and the layout is non-compliant with PAS 1899 standards. Obstacles include low-level bollards and kerbs; the cables can get wrapped around these bollards, meaning users have to manually unwind them. The payment screen and display screen were out of sync. The screen itself is unclear and unreadable.
Parking & Transport
There are 10 bays at this location (not counting the Tesla chargers), and 5 of them were occupied by other vehicles upon our arrival. The chargers are operated by Engie and provide a maximum charge of 210 kW. At the start of our charging session, our EV battery was at 68% and reached 100% in 35 minutes, costing £20.63. Payments can be made using the app, debit/credit card and charge card/RFID. The interface text appears to be English only. Removing and replacing the cable was difficult.
Accessible facilities: Electric Vehicle Charging
Accessible Toilets
There are no facilities immediately at the chargers, but standard public facilities and accessible toilets are located nearby within the main terminal building.
Additional Information
There is no weather shelter provided over the charging station. For customer support, a phone number and an email address (support.vianeo@engie.com) are displayed on the unit. During our visit, we met a disabled motorist in an adapted vehicle who found the chargers unusable; a non-disabled passenger had to operate the heavy charge point because it is inaccessible for a wheelchair user.
