recommended
5
5
Date of visit: September 2025
Overall Rating
Excellent
✅ #AccessSuccess — First Direct Arena (Leeds, UK — September 2025) Organisation / Service Name: First Direct Arena Location & Date: Leeds, UK — September 2025 Type of Experience: ✅ #AccessSuccess What Happened: We’ve visited First Direct Arena around 10 times over the last couple of years for many different acts, most recently Busted vs McFly and Deacon Blue the week before. On this visit everything was consistently excellent for accessibility. Routes are clear, accessible toilets and facilities for wheelchair users are well thought through, and there’s a dedicated member of staff who circulates to check everyone is OK. In the Sky VIP area we found a full Changing Places facility. Even security staff were outstanding — a bouncer politely opened the restroom door and was respectful and helpful. Impact: The venue’s attention to detail and proactive, well‑trained staff made the events genuinely inclusive and enjoyable. Accessibility didn’t feel like an afterthought — it let us focus on the music and the experience. Recognition / Recommendation: Huge credit to First Direct Arena in Leeds. Their Changing Places provision, trained staff, and consistent approach set a strong example for other venues to follow.
