Forbes of Kingennie Country Resort

emacleod

10 Jun 2023

Mainly nice venue

3.5

3.5

Date of visit: October 2022

I have experience of challenges around: moving around

I use or have experience of: powerchair, walking aid, wheelchair

Overall Rating

Good

Attended a family wedding at this venue. Enjoyed a lovely happy day but there were some access issues.

Disabled Access In and Around

Good

There were lots of paths with ramps so you could access all around the venue. It was a lovely day weather wise although slightly cold. The wedding was in 3 different areas which was fine but the ceremony was upstairs which I got to via a chair lift with my family having to carry my manual wheelchair up the stairs. Then we had to go downstairs & outside for photos. Then upstairs again for the meal & reception.

Parking & Transport

Good

There was disabled parking spaces in the car park quite near to the entrance doors. There was a Path right to the door.

Accessible Toilets

Poor

The supposedly accessible toilet upstairs was awful. It really wasn’t accessible at all, I had to get two friends to come & help me to get into the toilet. It want very big & the floor was soaking wet with ?? I think it was water from the wash hand basin spilling onto the floor but not sure. It was reported to staff but was the same second time I had to go. There were handrails & an emergency cord. I didn’t get any photos as I was concentrating on keeping my dress out of the liquid on the floor & was exasperated by the whole experience.

Staff

Good

The staff were very helpful apart from the toilet issue but that may have been cleaned up & had just reoccurred, I’m not sure. They were friendly and very informative about where to go & the most accessible route etc.

Additional Information

We really had a lovely day at the wedding with everyone being happy, friendly & helpful. Venue was nice, clean & nicely decorated. Food was great, music was great. It was just the toilet upstairs that ruined it a little. Overall we had a great day though.