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    Fortnum & Mason

    London

    Tiny lifts, tried their best with old building

    3

    Date of visit: August 2017

    I have experience of challenges around: moving around

    Overall Rating

    Rating Emoji

    Average

    The gallery restaurant isnt accessible, its on the ground floor with about 10 steps up to it. Lifts are not very big, one of them wouldnt fit my compact scooter or wheelchair into Disabled toilet spacious & well signposted

    Disabled Access In and Around

    Rating Emoji

    Poor

    Lack of disabled access to one of the restaurants, a lot of tight corners to squeeze around inside and one of the lifts is tiny so it takes a long time to wait for the one lift that is big enough

    Parking & Transport

    Rating Emoji

    Good

    Easily accessed via bus, no parking as it is central London

    Accessible Toilets

    Rating Emoji

    Excellent

    Easy to find and plenty of space to get the scooter in and use the toilet, door is well placed too

    Staff

    Rating Emoji

    Good

    Member of staff did offer to take me to staff lift instead of waiting for the public one Staff in gallery restaurant will ignore you at bottom of steps if you wanted to eat here which made me feel a bit of a nuisance so we ate elsewhere

    Additional Information

    Definitely worth a visit but give yourself enough time to get to all the floors as there is a long wait for the lifts!

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