Go to disabled access west gate
3.5
3.5
Date of visit: November 2019
I have experience of challenges around: moving around
Overall Rating
Good
Made fatal error by going to main entrance as have own electric chair. Paid entrance fee and was denied access through open gate (education only) told to go through shop. What they should have said was GO TO WEST GATE as this access is dangerous and Not suitable for your chair. After fall out with hubby skidding down paths and ready to kill each other we found two nice men at west gate who said WE CAN HELP and got us an electric scooter much more suited to the path conditions. NORMALLY you need to pre book these so ring ahead. Yes these two lovely gentleman redeemed fountain abbey without their help we were going home. To the manager the staff at reception need some training in how to approach customers with mobility issues and I strongly recommend it coming from the very kind gentleman at the gate. Cafe used in the abbey but having been told at reception the dogs were able to go in as they had recently changed their practice when tried were directed to the no dog sign so sat outside in the cold.
Disabled Access In and Around
Excellent
Go to west gate and you can use scooters supplied BUT call ahead and book as only have 5
Parking & Transport
Excellent
Go the west gate not main entrance
Accessible Toilets
Average
Staff
Excellent
Great awareness at west gate but main reception a lot to be desired felt like a alien! Need training in manners and customer services
