Really lovely staff
5
5
Date of visit: December 2016
I have experience of challenges around: moving around
Overall Rating
Excellent
Ok. So this review is not for the food, it's Frankie & Benny's it's not great food but you know what you are going to get. This review is for the staff. When we arrived one of the waiting staff was about to walk us to a table in the far corner, then she noticed I was using crutches. She promptly cleaned a table nearer the door and the toilets, this was much appreciated. When a different member of staff came to take our order she commented on the flower in my hair, I explained that we had been to a funeral and had been asked to dress in bright colours. She then sat and asked us how we were and if there was anything else she could do for us. Our meal arrived promptly and the food was as it should be. As we were eating the waiting staff escorted two visually impaired customers to the lavatories from the snippets of conversation I overheard I got the impression that they were regulars and were clearly well looked after. On the subject of toilets, I checked out the accessible facilities, although I was walking that day I use a wheelchair most days. The cubicle was spacious, clean and well equipped. After our meal the first member of staff we had dealt with asked us how our meal was etc, she sat with us a few minutes and we talked about many different things. She also pointed out a few other restaurants, cafes etc that are wheelchair accessible. So the 5 stars I have given were earned by the staff, because of them we are very likely to eat here again next time we are in the are
Disabled Access In and Around
Excellent
Level access. Tables moved accordingly
Parking & Transport
Excellent
Blue badge spaces right outside the door. Lots of other parking
Accessible Toilets
Excellent
Spacious and clean
Staff
Excellent
Could not have been more helpful and friendly
