Fringe Box Office and Shop

Date of visit: August 2017

I have experience of challenges around: moving around

Overall Rating

Ordered tickets for some Fringe shows today I want to go see. A fantastic experience from start to finish. Top class service. The entrance has a small slope leading to the door, which is opened automatically by pressing the pad at the side of the door with the "wheelchair symbol" on it. The shop can be busy and isn't that big but there is good space to move about in. The actual ticket office is downstairs but if you go in the main shop, they will contact a member of staff who can deal with accessible tickets. Whilst we were waiting the staff even asked my mother if she wanted or needed a seat while waiting. When the correct staff member come they were extremely helpful, polite and friendly. They asked my exact requirements and when they found out what show I wanted to see, they checked to see it was accessible for me as I need it wheelchair accessible. Nothing was too much bother. The nearest bus stop is approx 5 min walk away.

Disabled Access In and Around

Very good access for me as a wheelchair user. Slope leading to the main door which has a pad entry, where you push the pad at the side of the door and door opens automatically. There is good level access once inside with good space.

Parking & Transport

A good bus service runs close by with the nearest stop being approx 5 min walk away. As this is right in the centre of town, parking, even with a blue badge will be difficult.

Accessible Toilets

0

Not applicable

Staff

Couldn't fault them. Outstanding service! And that was being assisted by several different people. Extremely impressed with the service!!

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