Two contrasting experiences
3.5
3.5
Date of visit: September 2022
I have experience of challenges around: moving around
Overall Rating
Good
The outward visit through departures was exceptional, with personal, professional service. We were guided through all parts of security, departure lounge and transfer to boarding gate. The passenger assistance employee Dave was very helpful and reassuring. The accessible toilet and separate designated waiting area were of good standard. The airport layout had plenty of clear signage. The arrivals section, when we returned, also had a good layout but unfortunately the passenger assistance employee didn’t know where to take us because we didn’t have any checked in luggage. We had to find our own way out of the airport (to the railway station) but that was fairly straightforward because of the clear signage.
Disabled Access In and Around
Excellent
Plenty of space to manoeuvre, clear signs and separate waiting area for disabled passengers. Lifts were spacious. The only negative was a dedicated passenger assistance call post near the entrance. This was for passengers to press to ask for help but when we did nobody responded.
Parking & Transport
Excellent
We arrived by train and used the shuttle service to transfer to the North terminal
Accessible Toilets
Good
Plenty of room., clean
Staff
Good
Dave was fantastic and we felt assured we were being looked after and confident we were in the correct place at the right time. 5 stars for Dave. The other passenger assistance employee appeared unsure where to take us and didn’t know which direction was the exit for the train station. As we were in a hurry we just left him and made our own way. This employee only scored 3 stars
Comments
robheywood
03 Nov 2022
In the last picture (Number 20) it shows the usual arrangement of the red pull cord some way off the floor.
