Great staff but toilet very tricky
3.5
3.5
Date of visit: June 2024
I have experience of challenges around: moving around
Overall Rating
Good
Excellent staff and good access throughout building although ground toilet awkward for wheelchairs. No guarantee you will get parked in car park as sadly a lot of drivers abuse blue badge parking
Disabled Access In and Around
Excellent
Parking & Transport
Average
There are disabled bays in short term car park but every time I’ve gone I never get one. Mostly because at least half of the spaces are taken up by cars not displaying blue badge! Common problem in car parks as bigger cars always try to get them for their ease and they know no one is enforcing car park. Have complained but I understand they can’t legislate for peoples selfishness
Accessible Toilets
Poor
Accessibile toilet on ground floor is very tight for my powered wheelchair. Almost impossible to turn in and twice I have accidentally triggered alarm. First time staff there quickly, 2nd time no one came. There is apparently a changing places room which perhaps might be bigger but staff didn’t know about it. Toilets on upper levels much better
Staff
Excellent
Ground assistance staff are probably the best of any airport I’ve been to. Very helpful, very clear in instructions, and take great care with passengers.
