Access all areas day
4
4
Date of visit: March 2019
I have experience of challenges around: a hidden impairment
Overall Rating
Good
A fun day with a variety of ways to get access to the full building. The staff were lovely and friendly. There was a lot of interactive activities. The Flame on fire show was exciting and worth a visit. Good instructions from staff about queuing up early.
Disabled Access In and Around
Excellent
There are two lifts, it’s spacious and although it was a busy day it did not feel claustrophobic. It is very airy due to its layout and design. On entering the building there was a screen with bsl welcome and instructions. There was plenty of seating to take a rest and areas to go for some time away from the crowd.
Parking & Transport
Excellent
Using both public transport and driving to get to this venue was great with no issues.
Accessible Toilets
Excellent
They were on every floor but they were a bit untidy.
Staff
Excellent
The staff were outstanding and went out there way to make our visit as enjoyable as possible. They were also very informative and gave good advice. The staff were friendly and approachable. They gave us maps at the beginning which helped us plan our visit.
Additional Information
It was interesting, informative and we would certainly consider revisiting. Our visit was particularly positive due to staff interaction.
