Hayes Garden World

jeannie

20 Aug 2018

An alternative shopping venue to the town centre

5

5

Date of visit: August 2018

I have experience of challenges around: moving around

Overall Rating

Excellent

The Garden Centre is in reality a shopping complex. There are two wheelchairs available by the entrance to the building We came to buy trainers at Cotswold, which was accessed by a lift. The next destination was the toilets, these were at the far end of the complex. Finally the upstairs cafe was accessed by another lift. Cafeteria style , good choices and prices, very friendly helpful staff and an outside terrace looking across to Loughrigg Fell.

Disabled Access In and Around

Excellent

Ramp to entrance and automatic doors.

Parking & Transport

Good

Two spaces immediately outside.this may be inadequate at busy periods

Accessible Toilets

Excellent

Large loo, handrails plentiful, wheelchair level wanna basin and hand dryer

Staff

Excellent

In the cafeteria style cafe the staff were very helpful and carried our food and drink to the table, offering to move chairs to accommodate the wheel chair I was using

Additional Information

Town centres can be a big challenge, I would recommend this venue as a user friendly shopping experience for people with mobility issues.