One night stay
2.5
2.5
Date of visit: May 2016
I have experience of challenges around: moving around
Overall Rating
Average
Lovely clean and smart with a large bedroom. Bathroom had rails and raised toilet but the shower was over the bath so I couldn't use it. Public areas lovely, restaurant was great, good food and views of the river.
Disabled Access In and Around
Excellent
Level entry from dropping off point outside hotel. Spacious corridors and lifts.
Parking & Transport
Excellent
Used public transport, taxi from station to hotel.
Accessible Toilets
Excellent
In the bedroom ensuite. Raised with grab rails alarms etc.
Staff
Excellent
All staff were first class
Additional Information
Switchboard staff should make it clear to customers who are booking that because it is called an accessible room doesn't mean it's accessible to ALL. Not being able to climb into a bath means it is not accessible.
