Holiday Inn Express

nickhunt

22 Nov 2015

The best budget chain for Disabled

5

5

Date of visit: November 2015

I am a carer or friend of a disabled person. I have experience of challenges around: moving around

Overall Rating

Excellent

Holiday Inn Express, a UK wide hotel chain, offers accessible rooms with adjacent rooms that can be made interconnecting for a carer and offer good rates. We have stayed in other chains but have no doubt that Holiday Inn Express is the best and the one at Watford Junction is very good.

Disabled Access In and Around

Excellent

Wide double doors, with automatic opening. Circulation areas were fine, all on one level with space to manoeuvre, tables in the restaurant were well placed with ample space for knees.

Parking & Transport

Excellent

Parking at the hotel is limited and is charged, not surprising for such a location, but there were 4 disabled bays, a generous allocation and there were free.

Accessible Toilets

Excellent

The en suite wet room was excellent, very spacious so easy to access the loo which had plenty of gripping bars. The shower itself had an excellent large flip down seat and well positioned bars to grip.

Staff

Excellent

There had been a confusion over our booking and on arrival we were allocated two ordinary, non accessible rooms which were not adjacent. The staff moved us to an accessible room and when I spoke to the guests already in the connecting room and they agreed to move along the corridor for us the staff cleaned their room for us when it barely needed it!

Additional Information

Obviously we were unhappy about the initial confusion but fortunately the staff were able to make changes and did so with a big smile even though this meant the duty manager had to put on cleaning aprons and service the room!