Excellent hotel with wetroom
5
5
Date of visit: January 2016
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
Uninteresting looking hotel but turned out to be excellent in terms of access with amazingly good staff.
Disabled Access In and Around
Excellent
Easy access into the hotel from the accessible entrance. Spacious public areas including a large lobby cafe. Excellent accessible bedroom, not huge but enough room; we had two interconnecting accessible rooms (114 and 115), one with a great wetroom and the other with a shower over a bath, both with lots of well-positioned handles on the walls. Plenty of room to transfer onto the toilet and shower stool, also onto the bed from the side with an easy chair.
Parking & Transport
Excellent
Spacious blue badge bays just outside one of the hotel entrances, and handily close to our bedroom.
Accessible Toilets
Excellent
Excellent wetroom in one of our rooms with plenty of space, ditto in the one with a shower over the bath. Could transfer easily in both.
Staff
Excellent
Surprisingly good staff for a chain hotel. In the breakfast room I actually asked to speak to a manager to compliment her on the attentive staff.
Additional Information
We found a very good wheelchair accessible taxi local to this hotel - Phoenix Executive Cars 01628 302856 and 07912 419856.
