Budget but high quality hotel
4.5
4.5
Date of visit: March 2016
I have experience of challenges around: moving around
Overall Rating
Excellent
Nice modern and smart but causal hotel. It is not really a budget hotel. It does not have all the bells and whistles such as room service but strives to be high quality. This hotel is in the Docks area. Next to the West Quay Shopping Center and Ikea. Not far from the town center. Has great access. Flat entrance and lifts to all floors. Disabled parking spaces with a very large car park that is shared by two other hotels in the same group. Really great staff.
Disabled Access In and Around
Excellent
Excellent access. Flat automatic doors entrance. Inside the bar/restaurant plus reception are all flat. Lift to all floors.
Parking & Transport
Excellent
Large car park which is shared by two other hotels in the group. Barrier entry due to the shopping center (which charges for parking) next door. Disabled spaces next to entrance.
Accessible Toilets
Excellent
Did not use the general bar toilets. The toilet in my disabled room was excellent though. Slide door so easy to shut and open plus access in a wheelchair. Bars throughout and drop armrest. Fold down seat in the shower. Has emergency cords by toilet and shower.
Staff
Excellent
Staff were excellent and very friendly. Could not do enough to help. Discreet with help and did not be asked to help such as coming out from desk to me with credit card reader instead of getting me to stretch up to desk.
Additional Information
They only have two disabled rooms so it is best to check before booking if you need one.
