Overview

Having bought here prior to becoming disabled, I really wanted to purchase here. Was with my daughter so when we saw two steps, she went and asked whether they had a ramp. "No" was the answer and no help offered. After posting about this on Twitter I was told (1) it was an old building which couldn't be altered; (2) disabled customers could buy via their website; (3) a ramp would block the path and (4)they didn't have enough staff to put a ramp out. Well: (1) No alteration needed; just purchase one or possibly 2 portable ramps. (2) If they had directed me to this at the time, I could have chosen my purchases. They didn't. Besides, they could make it possible for customers with access needs to enter. (3) Stonegate is very wide and portable ramps would only be a temporary impediment, if at all. (4) Maybe they need more staff? Actuallt the shop seemed empty when I visited and as the till is right next to the door, it should be possible for one member of staff to faciliate a ramp. What was lacking was willingness.

Transport & Parking

Access

There was no access for customers with mobility needs and apparently no willingness to consider providing it.

Toilets

Staff

Unhelpful and not interested in my custom.