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    Hugs&Mugs

    Glasgow

    Accessible toilet is inaccessible

    0.5

    Date of visit: March 2025

    I have experience of challenges around: moving around and understanding.

    Screenshot of google advertising accessibility

    Overall Rating

    Rating Emoji

    Bad

    Went here with my mum, I’m her carer. Venue described itself as being accessible and with accessible toilet. When we arrived, the accessible toilet was full of: 3 kids high chairs, mop bucket and mop, brush, extra stock of toilet paper, extra accessibility support rails scattered on floor. You couldn’t have got a wheelchair in there and it was a health hazard. The red cord was tied up and didn’t reach the floor. In addition to this, the tables and chairs outside the toilet would have required to be moved to allow a wheelchair user access to the toilet due to cafe layout. It would have taken time and caused inconvenient to other patrons. Really poor experience.

    Disabled Access In and Around

    Rating Emoji

    Average

    Parking & Transport

    Rating Emoji

    Average

    No parking nearby but it is close to several bus routes that are well served.

    Accessible Toilets

    Rating Emoji

    Bad

    As above.

    Staff

    Rating Emoji

    Average

    Staff were friendly but not particularly attentive

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