Great access throughout, helpful staff
5
5
Date of visit: January 2017
I have experience of challenges around: moving around
Overall Rating
Excellent
Since using a wheelchair, this is one of the best places I've been to for accessibility. We visited on a Saturday afternoon and there was plenty of parking with a street level entrance through automatic doors. (We did struggle paying for parking as the machine didn't work very well, I would take exact change in case there is no attendant available!). Staff were very helpful and knowledgeable when we were inside. Every part of the building was fully accessible and there were several disabled toilets.
Disabled Access In and Around
Excellent
The main entrance is street level with wide automatic doors. The reception desk was easy to find and the was a large lift to access the exhibits. The exhibits were very wide and easy to get around. There is a very slight incline around parts of the main exhibit.
Parking & Transport
Good
I'm not sure able public transport however there's a very large car park right outside which wasn't even half full on a Saturday afternoon. Whilst the museum is free, parking isn't and my partner found the machine to pay didn't work very well if you didn't have exact change. Staff at reception were able to help with this and there was an attendant in the far corner of the car park which we only spotted after we'd resolved it! Other than that, getting there was very easy.
Accessible Toilets
Excellent
There were several large unlocked disabled toilets with great facilities and were clean.
Staff
Excellent
Staff were helpful and friendly and there were staff around the building should you need advice.
Additional Information
I would recommend the hourly 'show' where photos are projected on the walls with audio of different voices describing their experiences of war. There are different sets of images and audio throughout the day. While this is going on, lights are dimmed around the rest of the exhibit however there's plenty of warning when they're due to do it.
