unsatisfactory disabled facilities
1
1
Date of visit: November 2021
I have experience of challenges around: moving around
Overall Rating
Bad
My husband and I booked to stay in the Isles of Glencoe Hotel for 3 nights from 10th November 2021. We were given room 316. We left after 2 nights as I was finding it too difficult to manage with only one grab rail for the toilet. It should not be described as accessible for a wheelchair user. I tried using the disabled toilet near the dining room. It has only one grab rail that be used for support. It should not be described as accessible for a wheelchair user either.
Disabled Access In and Around
Good
Flat access to enter and move around hotel. Dining/sitting area with tables with best views down a step, but large enough sitting/dining area with flat access.
Parking & Transport
Excellent
Arrived by car. Disabled parking close to room access.
Accessible Toilets
Bad
In toilet near dining area there was one fold down grab rail. Grab rail on wall mounted vertically and too far back from toilet to be of use. In room 316 ensuite there was only one fold down grab rail. No grab rail on wall. Flat access shower area. Plasticised metal chair provided. No grab rails for seat area. Shower head stuck in high position.
Staff
Good
