John Lewis visit

creid

12 Nov 2019

Date of visit: November 2019

I have experience of challenges around: moving around

I use or have experience of: mobility scooter

Overall Rating

Excellent

I visited the store on a Tuesday around lunch time. I wandered around the woman's department and men's department, visited the Clarins spa and used the cafe and toilets. The store wasn't too busy during my visit. Staff were all friendly and helpful. The store is easily accessed through extra large rotating doors and 2 sperate wide electronic doors using large push buttons. There is also access from Buchanan Galleries shopping centre. The toilets are large enough for an electronic scooter but are missing a shelf which may be required for people with unseen disabilities or conditions, for example someone with a stoma bag wishing to change a bag. Touch sensors for opening and closing toilet doors were useful and there was a phone inside the toilets. The cafe was quite busy but staff are on hand to help find a table and carry trays.