BSL tour - Kensington Palace
5
5
Date of visit: September 2017
I have experience of challenges around: hearing
Overall Rating
Excellent
There were a few issues with the booking process - we received different information from different people, however, we had regular contact with one of the booking staff, Clair, so we were able to resolve issues quickly. BSL interpreters were provided by Kensington Palace for the tour. On arrival, the staff were friendly and gave the group clear instructions as to where to go and what to do. Our group was quite large (18 people) so we were split up into 2 groups to do separate tours around the palace. Our guide was incredibly knowledgeable and clearly passionate about the palace so this made the tour engaging and interesting. The interpreter with our group was delightful and was able to ensure information was relayed clearly and effectively. Everyone enjoyed the tour and gardens so we would most definitely visit again.
Disabled Access In and Around
Excellent
BSL interpreters were provided for the tour.
Parking & Transport
Average
The nearest station is 5-10 minute walk so not suitable if you have mobility difficulties.
Staff
Excellent
Staff were friendly and the tour guides are incredibly knowledgeable about the Palace
Additional Information
I would recommend a visit to Kensington Palace for sign language users
